Showing posts with label Symantec. Show all posts
Showing posts with label Symantec. Show all posts

Jan 30, 2013

Symantec PGP decrypt a WDE drive using boot.iso

What we can do if a bootable PGP WDE drive fail to boot the OS correctly? Initially we can try to do a recovery operation using the OS bootable CD/DVD or restore to a previous known best configurations point. But think if those operations also fail to recover the OS boot process. Then the option is to reinstall the  OS. But as the drive is encrypted, we can't simply reinstall the OS on the same drive. If we do it, it will cause a data lost. Therefore, we need to decrypt the drive and install the OS. Then again encrypt the drive.

We can do two things in such a scenario.
1. Remove the drive and connect it to another PGP installed machine as a slave drive and decrypt it via the PGP desktop.
2. Use the boot.iso to boot the machine and decrypt the drive using bootable cd.

In this post I will describe how to do it using the boot.iso or bootable PGP CD.

First you need to get the correct version of the boot image (boot.iso). It is important to have the same version of the Symantec PGP software to avoid any data lost.

Best way to find the boot.iso is to burn a CD image after initial PGP desktop installation. You can get the image file from these location according to the OS.

32-bit :- C:\Program Files\PGP Corporation\PGP Desktop\bootg.iso
64-bit :- C:\Program Files (x86)\PGP Corporation\PGP Desktop\bootg.iso

Or you can download it from the Symantec website.

Then boot from the CD drive. It will prompt the initial PGP login screen. Do not enter the user name and passphrase. If you can go to the "Advance panel" go to it and try to decrypt the drive. (But in my case I haven't got a advance panel.). But if not, press F4. It will direct you to the WDRT window. Get the WDRT from the server and type it. After submitting the WDRT boot disk (CD) will try to decrypt the encrypted drive. This process will take some time (very high). Don't stop it and make sure power supply is OK.

Keep in mind if something goes wrong, it will cause a data lost and you wan't be able to reverse the operation.

Jan 19, 2013

Resume Symantec PGP whole disk encryption.

Some time when your encrypting a disk using Symantec PGP whole disk encryption tool it get paused. But when you try to resume the PGP encryption via the graphical user interface it won't work. In such a scenario you need to use the command line PGP tool. Using the command line tool you can resume the encryption.

First you need go to the command line by pressing windows key + R (it will open the Run) and type "cmd" without quotes.

Then change the working directory by using;
if the system is 32 bit :-  
 cd C:\Program Files\PGP Corporation\PGP Desktop\ 

or if the system is 64 bit :-
 cd C:\Program Files (x86)\PGP Corporation\PGP Desktop\ 

Then type ;

PGPWDE --disk 0 --stop -p  

PGPWDE --disk 0 --resume -p 
Now you can check the progress via the graphical user interface. Also you can use this tool to do all the things same as the GUI.